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Free Net Promoter Score Calculator.

Enter detractor, passive and promoter totals to calculate an NPS score.

Review the distribution and formula alongside the headline result.

Keep survey method, audience and timing consistent between periods.

Calculate your NPS

Enter the number of responses in each score group.

Why it matters

See the distribution behind the score.

Net Promoter Score compresses three response groups into one number, which makes reporting convenient but can hide important differences in the underlying audience. Two surveys may produce the same score even when one contains many promoters and detractors while the other is dominated by passive respondents.

Those distributions imply different customer experiences and may require different follow-up work. Reviewing the share of every group helps teams avoid treating the headline score as a complete diagnosis and encourages them to connect the result with comments, support themes and behavioral evidence.

A transparent calculation makes the score easier to explain, reproduce and compare responsibly.

Full distribution

See how promoters, passives and detractors shaped the score.

Score range

Calculate standard NPS for consistent comparisons across periods.

Formula breakdown

Review the percentages used to produce the headline score.

Clear interpretation

Interpret the result without hiding the underlying response mix.

How to use

Calculate NPS in three steps.

Group responses using the standard NPS scoring bands before entering totals.

  1. Count detractors

    Enter detractors scoring 0–6 from the same audience and period, excluding incomplete or duplicate responses.

  2. Add passives and promoters

    Add passives scoring 7–8 and promoters scoring 9–10 from the same set of completed responses.

  3. Review the score

    Report the score with its distribution, sample size and feedback, comparing only surveys with consistent methods.

FAQs

Net Promoter Score Calculator FAQ

Understand the scoring bands and how to compare results responsibly.

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