Clics Support

Contact support

Email us with a clear description of the issue and the diagnostic details listed below. We review each request and follow up by email.

contact@clics.dev

What we can help with

• Tracking setup, missing data, unexpected analytics, goals, funnels, sessions, and project configuration.
• Sign-in, workspace membership, invitations, and account access.
• Subscriptions, trials, invoices, payment issues, and plan access.
• OAuth, MCP connections, ChatGPT, Claude, Codex, and other supported integrations.

Before contacting support

Check the Clics system status for an active service issue and review the documentation for setup and product guidance. Confirm the affected project and environment, and note when the problem started.

What to include in your request

• Your workspace name and the affected project.
• Whether the issue affects production or development data.
• The approximate time, timezone, and date range involved.
• What you expected, what happened, and steps we can use to reproduce it.
• Relevant error messages or screenshots with sensitive details removed.

Plugin and connector support

For ChatGPT, Claude, Codex, or another MCP client, tell us which client you are using and whether the problem occurs during connection, OAuth sign-in, tool discovery, or a tool call. Include the approximate time it occurred.

For unexpected analytics results, include the project, environment, metric, filters, and date range used.

Account and billing support

Contact us from the email address associated with your Clics account whenever possible. For billing questions, include the workspace name and invoice reference, but never send full payment-card details.

Protect sensitive information

Never send passwords, OAuth codes, access tokens, API keys, payment-card details, or unnecessary visitor-level data. We will ask for a safer diagnostic if more information is needed.

Questions about data handling are also covered by our Privacy Policy, Data Policy, and Data Processing Agreement.